A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. I found a Rep who did manage a short reply after I asked where to purchase canyoneers. But now nothing. Is it to much to ask a company to stand by its products! It appears that I have nowhere else to turn. SHAME ON YOU FIVE TEN – and your poor customer service.
Yahoo Canyons Group
Shaun
It appears you contacted her over the weekend. I hope Five Ten doesn’t crack the whip and make her work all the time, including weekends. There is a saying at some climbing companies that the employees are better climbers than the sponsored athletes. Perhaps she was out climbing somewhere this weekend.
The standard work day is just getting started along the USA’s Pacific Coast. Hopefully you hear back in the next 8-9 hours.
Regards,
— In Yahoo Canyons Group, “pete smith” wrote:
Hi again.
Once again I find that no one is there to even answer my questions….. > I am sure that Shelby said that she answered all her emails – This is number four! > Four days four emails. Two to her personal email and now the second public one. > Maybe they are trying to bore me to death. > HHHHHMMMMMMMMMM………..
Very frustrated. > Pete.
— In Yahoo Canyons Group, “pete smith” wrote:
Hi Shelby
I sent two messages directly to your email, did you receive them?
I was kind of looking forward to going forward.
Pete.
— In Yahoo Canyons Group, “fivetenshelby” wrote:
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone
> 5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
—– Original Message —–
From: “RAM” To: Yahoo Canyons Group
> Sent: Friday, October 1, 2010 1:29:31 PM
Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
> I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
> But now nothing.
> Is it to much to ask a company to stand by its products!
> It appears that I have nowhere else to turn.
> SHAME ON YOU FIVE TEN – and your poor customer service.
>
TomJones
Your communication makes it clear that you are frustrated, and out of patience. What email for Shelby did you use? My friends tell me the correct email address is: shelby.cardamone at fiveten dot com
My read on Shelby’s communication was that she answers all emails, not that she answers them INSTANTLY!
tOM
— In Yahoo Canyons Group, “pete smith” wrote:
Hi again.
Once again I find that no one is there to even answer my questions….. > I am sure that Shelby said that she answered all her emails – This is number four! > Four days four emails. Two to her personal email and now the second public one. > Maybe they are trying to bore me to death. > HHHHHMMMMMMMMMM………..
Very frustrated. > Pete.
— In Yahoo Canyons Group, “pete smith” wrote:
Hi Shelby
I sent two messages directly to your email, did you receive them?
I was kind of looking forward to going forward.
Pete.
— In Yahoo Canyons Group, “fivetenshelby” wrote:
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone
> 5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
—– Original Message —–
From: “RAM” To: Yahoo Canyons Group
> Sent: Friday, October 1, 2010 1:29:31 PM
Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
> I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
> But now nothing.
> Is it to much to ask a company to stand by its products!
> It appears that I have nowhere else to turn.
> SHAME ON YOU FIVE TEN – and your poor customer service.
>
pete smith
Hi again.
Once again I find that no one is there to even answer my questions….. I am sure that Shelby said that she answered all her emails – This is number four! Four days four emails. Two to her personal email and now the second public one. Maybe they are trying to bore me to death. HHHHHMMMMMMMMMM………..
Very frustrated. Pete.
— In Yahoo Canyons Group, “pete smith” wrote:
> Hi Shelby
I sent two messages directly to your email, did you receive them? > I was kind of looking forward to going forward.
Pete.
— In Yahoo Canyons Group, “fivetenshelby” wrote:
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone
5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
> —– Original Message —–
> From: “RAM” Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
> Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
> Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
But now nothing.
Is it to much to ask a company to stand by its products!
It appears that I have nowhere else to turn.
SHAME ON YOU FIVE TEN – and your poor customer service.
>
pete smith
Hi Shelby
I sent two messages directly to your email, did you receive them? I was kind of looking forward to going forward.
Pete.
— In Yahoo Canyons Group, “fivetenshelby” wrote:
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@…, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone > 5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
—– Original Message —–
From: “RAM” To: Yahoo Canyons Group
> Sent: Friday, October 1, 2010 1:29:31 PM
Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
> I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
> But now nothing.
> Is it to much to ask a company to stand by its products!
> It appears that I have nowhere else to turn.
> SHAME ON YOU FIVE TEN – and your poor customer service.
>
>
RAM
Different experiences with the product. Encounters with different representatives, bringing different results. Additional contact strategies revealed. Folks sharing their specific experiences. Mark and Pete talking apples and oranges….or is it oranges and tangerines? And all of this over several continents and a couple of hemispheres. I’m old enough to still be awed by how recently and completely our world has become truly global. Hoping for solutions and satisfaction for everyone.
— In Yahoo Canyons Group, “orsdoc” wrote:
— In Yahoo Canyons Group, “pete smith” wrote:
Thanks Mark but I don’t understand the relevance between your post and my complaint! > My personal experience is that 5-10 handled my problem promptly and well. I didn’t make a specific comment about your complaint because I’m not aware of the details.
Five ten have not stood up to their end of the bargain and at the very least responded to my post. > It seems to me that post number 58001 was an attempt to respond to your problem. It seems to me that she tried much harder than most companies would to help you out. >
orsdoc
— In Yahoo Canyons Group, “pete smith” wrote:
Thanks Mark but I don’t understand the relevance between your post and my complaint! My personal experience is that 5-10 handled my problem promptly and well. I didn’t make a specific comment about your complaint because I’m not aware of the details.
> Five ten have not stood up to their end of the bargain and at the very least responded to my post. It seems to me that post number 58001 was an attempt to respond to your problem. It seems to me that she tried much harder than most companies would to help you out.
pete smith
Thanks Mark but I don’t understand the relevance between your post and my complaint! I have genuinely had issues with Canyoneers and had no response from Five Ten customer service after many world wide tries. I am not attempting to return worn goods or return them five years later. Five ten have not stood up to their end of the bargain and at the very least responded to my post.
Pete.
— In Yahoo Canyons Group, “orsdoc” wrote:
I’m sorry to hear about your experience. I’ve been pleased with the canyoneers that I’ve owned and worn out through the years. The one time that I did contact customer service they were great. The company tries to make money and that can be hard with some outdoor people who think that things should never wear out. I was at the REI service desk the other day to pick something up (some say it stands for return every item) and the guy beside me was returning some trekking poles. The girl asked him if he had a sales slip and he responded no so she told him that she would look up the purchase on the computer. After a few moments she said here it is purchased in 2005 right? and he confirmed that. Then she politely asked why he was returning them. His response was that he didn’t like them. Oh, he had them for 4.5 years and now he doesn’t like them so full refund. Everyone that shops at REI gets to help pay for them. I wanted to grab the poles and beat him with them!
Canyoneering can be very hard on gear and I’ve been through several pairs of shoes. I’ve found the 5-10 canyoneers to last reasonably well and the company was responsive when I had a problem. YMMV
Mark >
orsdoc
I’m sorry to hear about your experience. I’ve been pleased with the canyoneers that I’ve owned and worn out through the years. The one time that I did contact customer service they were great. The company tries to make money and that can be hard with some outdoor people who think that things should never wear out. I was at the REI service desk the other day to pick something up (some say it stands for return every item) and the guy beside me was returning some trekking poles. The girl asked him if he had a sales slip and he responded no so she told him that she would look up the purchase on the computer. After a few moments she said here it is purchased in 2005 right? and he confirmed that. Then she politely asked why he was returning them. His response was that he didn’t like them. Oh, he had them for 4.5 years and now he doesn’t like them so full refund. Everyone that shops at REI gets to help pay for them. I wanted to grab the poles and beat him with them!
Canyoneering can be very hard on gear and I’ve been through several pairs of shoes. I’ve found the 5-10 canyoneers to last reasonably well and the company was responsive when I had a problem. YMMV
Mark
canyoncaper
Stefan, thank you for the explanation – I never read from the website.
— In Yahoo Canyons Group, stefan wrote:
yes felicia in email we get it but it suppresses it through the webpage (perhaps cause it’s less of a spam problem?)
On Oct 1, 2010, at 11:25 PM, Felicia wrote:
> Interesting Tom, you keep saying this to people, but I see her entire email address in the post that was delivered to me as an email.
Sent from my iPhone
On Oct 1, 2010, at 7:29 PM, “TomJones” wrote:
> Thank you Shelby. Good to hear from you.
>> This Yahoo Group device supresses email addresses, so if you would like to make it public, you would need to spell it out fully, something like: fivetenshelby at fiveten dot com.
>
stefan
yes felicia in email we get it but it suppresses it through the webpage (perhaps cause it’s less of a spam problem?)
On Oct 1, 2010, at 11:25 PM, Felicia canyoncaper@yahoo.com> wrote:
> Interesting Tom, you keep saying this to people, but I see her entire email address in the post that was delivered to me as an email.
> Sent from my iPhone
On Oct 1, 2010, at 7:29 PM, “TomJones” ratagonia@gmail.com> wrote:
> Thank you Shelby. Good to hear from you. >
> This Yahoo Group device supresses email addresses, so if you would like to make it public, you would need to spell it out fully, something like: fivetenshelby at fiveten dot com. >
> Tom >
> — In Yahoo Canyons Group, “fivetenshelby” wrote: >>
>> Hello, >>
>> My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers. >>
>> My direct email at Five Ten is shelby.cardamone@…, and my extension is 860. >>
>> Thanks & have a great day. >>
>> Shelby Cardamone >>> 5.10 Customer Service >>
>> — In Yahoo Canyons Group, jabridaka@ wrote: >>>
>>
>>
>>> Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!! >>>
>>> Hope all is well out your way. >>>
>>> Dave >>>> —– Original Message —– >>>> From: “RAM” >> To: Yahoo Canyons Group
>>> Sent: Friday, October 1, 2010 1:29:31 PM >>>> Subject: [from Canyons Group] Re: Five Ten and poor service. >>>
>>> Â >>>
>>
>>
>>
>>> Hey Pete >>>
>>> Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. >>>> Ram >>>
>>> — In Yahoo Canyons Group , “pete smith” wrote: >>>>
>>>> A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! >>>>> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. >>>>> I found a Rep who did manage a short reply after I asked where to purchase canyoneers. >>>>> But now nothing. >>>>> Is it to much to ask a company to stand by its products! >>>>> It appears that I have nowhere else to turn. >>>>> SHAME ON YOU FIVE TEN – and your poor customer service. >>>>
>>
>>
>>
>>
>>> >>>
>
> — >
> When you post, please change the Subject appropriately, to make reading and searching easier. You can use the following abbreviations: TRIP = Trip Report; BETA = Canyon Beta; PARTNER = Partner and/or Rides; ETHICS = Ethics; TECH = Technical Questions and Tips; BIZ = E Group Business; SALE = Stuff for Sale. Please use a Tilde ~ after the abbreviation, so we know you are coding for us, such as: >
> Subject: BIZ~ New Abbreviation List – working? >
> To change your delivery options, go to the Canyons Egroup page on yahoo: >> http://groups.yahoo.com/group/canyons/
> This will require logging into Yahoo. Click on the "Edit My >> Membership" link, and change your delivery option. Press "Save >> Changes". >
> DAILY DIGEST OPTION will deliver one email >> to you each day summarizing that day’s messages. >
> WEB ONLY OPTION will not deliver email; you >> must visit the web site to view messages. Groups Links >
—
When you post, please change the Subject appropriately, to make reading and searching easier. You can use the following abbreviations: TRIP = Trip Report; BETA = Canyon Beta; PARTNER = Partner and/or Rides; ETHICS = Ethics; TECH = Technical Questions and Tips; BIZ = E Group Business; SALE = Stuff for Sale. Please use a Tilde ~ after the abbreviation, so we know you are coding for us, such as:
Subject: BIZ~ New Abbreviation List – working?
To change your delivery options, go to the Canyons Egroup page on yahoo: > http://groups.yahoo.com/group/canyons/
> This will require logging into Yahoo. Click on the "Edit My > Membership" link, and change your delivery option. Press "Save > Changes".
DAILY DIGEST OPTION will deliver one email > to you each day summarizing that day’s messages.
WEB ONLY OPTION will not deliver email; you > must visit the web site to view messages. Groups Links
>
Felicia
Interesting Tom, you keep saying this to people, but I see her entire email address in the post that was delivered to me as an email.
Sent from my iPhone
On Oct 1, 2010, at 7:29 PM, “TomJones” ratagonia@gmail.com> wrote:
> Thank you Shelby. Good to hear from you.
This Yahoo Group device supresses email addresses, so if you would like to make it public, you would need to spell it out fully, something like: fivetenshelby at fiveten dot com.
Tom
— In Yahoo Canyons Group, “fivetenshelby” wrote: >
> Hello, >
> My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers. >
> My direct email at Five Ten is shelby.cardamone@…, and my extension is 860. >
> Thanks & have a great day. >
> Shelby Cardamone >> 5.10 Customer Service >
> — In Yahoo Canyons Group, jabridaka@ wrote: >>
>
>
>> Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!! >>
>> Hope all is well out your way. >>
>> Dave >>> —– Original Message —– >>> From: “RAM” > To: Yahoo Canyons Group
>> Sent: Friday, October 1, 2010 1:29:31 PM >>> Subject: [from Canyons Group] Re: Five Ten and poor service. >>
>> Â >>
>
>
>
>> Hey Pete >>
>> Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. >>> Ram >>
>> — In Yahoo Canyons Group , “pete smith” wrote: >>>
>>> A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! >>>> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. >>>> I found a Rep who did manage a short reply after I asked where to purchase canyoneers. >>>> But now nothing. >>>> Is it to much to ask a company to stand by its products! >>>> It appears that I have nowhere else to turn. >>>> SHAME ON YOU FIVE TEN – and your poor customer service. >>>
>
>
>
>
>> >>
—
When you post, please change the Subject appropriately, to make reading and searching easier. You can use the following abbreviations: TRIP = Trip Report; BETA = Canyon Beta; PARTNER = Partner and/or Rides; ETHICS = Ethics; TECH = Technical Questions and Tips; BIZ = E Group Business; SALE = Stuff for Sale. Please use a Tilde ~ after the abbreviation, so we know you are coding for us, such as:
Subject: BIZ~ New Abbreviation List – working?
To change your delivery options, go to the Canyons Egroup page on yahoo: > http://groups.yahoo.com/group/canyons/
> This will require logging into Yahoo. Click on the "Edit My > Membership" link, and change your delivery option. Press "Save > Changes".
DAILY DIGEST OPTION will deliver one email > to you each day summarizing that day’s messages.
WEB ONLY OPTION will not deliver email; you > must visit the web site to view messages. Groups Links
>
TomJones
Thank you Shelby. Good to hear from you.
This Yahoo Group device supresses email addresses, so if you would like to make it public, you would need to spell it out fully, something like: fivetenshelby at fiveten dot com.
Tom
— In Yahoo Canyons Group, “fivetenshelby” wrote:
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@…, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone > 5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
—– Original Message —–
From: “RAM” To: Yahoo Canyons Group
> Sent: Friday, October 1, 2010 1:29:31 PM
Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
> I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
> But now nothing.
> Is it to much to ask a company to stand by its products!
> It appears that I have nowhere else to turn.
> SHAME ON YOU FIVE TEN – and your poor customer service.
>
>
pete smith
HI
Well thank you all for your help and advice. It appears that Shelby is open to dialog which is great. (Good on you )
I do live in New Zealand, and it is a fantastic place to live. I have not called anyone in the states as yet, but would have done as this was starting to wind me up. I was very surprised that after emailing just about every Five Ten contact globally, no one replied. I do hope that I am not being penalized due to my location.
Thanks again.
— In Yahoo Canyons Group, “RAM” wrote:
New Zealand! Yeah, that would make a difference in how one would approach the communication. Dave, Shelby doesn’t know me from boo, but when I told her that the customer service got slammed to a lot of people, she sat up and paid attention. Hopefully she will chime in
— In Yahoo Canyons Group, jabridaka@ wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave
—– Original Message —–
From: “RAM” To: Yahoo Canyons Group
> Sent: Friday, October 1, 2010 1:29:31 PM
Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them.
Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
> I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
> I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
> But now nothing.
> Is it to much to ask a company to stand by its products!
> It appears that I have nowhere else to turn.
> SHAME ON YOU FIVE TEN – and your poor customer service.
>
>
fivetenshelby
Hello,
My name is Shelby Cardamone and I work for Five Ten. I apologize that your email apparently got lost in cyberspace as it would appear, but I can assure you that for the last couple years I’ve worked here I’ve responded to every single email I’ve gotten. It’s possible that your email ended up in my junk mail file, as has happened few times before, but whatever it is that you wanted to know about Five Ten/the Canyonneer-2 I’m more than willing to give you the answers.
My direct email at Five Ten is shelby.cardamone@fiveten.com, and my extension is 860.
Thanks & have a great day.
Shelby Cardamone 5.10 Customer Service
— In Yahoo Canyons Group, jabridaka@… wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave > —– Original Message —– > From: “RAM” Subject: [from Canyons Group] Re: Five Ten and poor service.
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> Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. > Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
But now nothing.
Is it to much to ask a company to stand by its products!
It appears that I have nowhere else to turn.
SHAME ON YOU FIVE TEN – and your poor customer service.
> >
RAM
New Zealand! Yeah, that would make a difference in how one would approach the communication. Dave, Shelby doesn’t know me from boo, but when I told her that the customer service got slammed to a lot of people, she sat up and paid attention. Hopefully she will chime in
— In Yahoo Canyons Group, jabridaka@… wrote:
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave > —– Original Message —– > From: “RAM” Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
> Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. > Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
But now nothing.
Is it to much to ask a company to stand by its products!
It appears that I have nowhere else to turn.
SHAME ON YOU FIVE TEN – and your poor customer service.
> >
jabridaka@comcast.net
Don’t forget, you are RAM! When you talk, people listen. When you snap your fingers, people move! It’s good to be the king!!!!
Hope all is well out your way.
Dave —– Original Message —– From: “RAM” adkramoo@aol.com> To: Yahoo Canyons Group Sent: Friday, October 1, 2010 1:29:31 PM Subject: [from Canyons Group] Re: Five Ten and poor service.
ÂÂ
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. Ram
— In Yahoo Canyons Group , “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! > I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. > I found a Rep who did manage a short reply after I asked where to purchase canyoneers. > But now nothing. > Is it to much to ask a company to stand by its products! > It appears that I have nowhere else to turn. > SHAME ON YOU FIVE TEN – and your poor customer service. >
tj_wetherell
The issue may reside in Pete’s location, which is listed as New Zealand. The price for living in paradise mebbe?
-tom(w)
— In Yahoo Canyons Group, “RAM” wrote:
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. > Ram
— In Yahoo Canyons Group, “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word!
I took it one step further – I asked a friend in the UK to try the same and you guessed it no show.
I found a Rep who did manage a short reply after I asked where to purchase canyoneers.
But now nothing.
Is it to much to ask a company to stand by its products!
It appears that I have nowhere else to turn.
SHAME ON YOU FIVE TEN – and your poor customer service.
>
RAM
Hey Pete
Having gotten great service from 5-10 over the years, I decided to give them a call and got answered on the 2nd ring by customer service. Shelby was very concerned about your experience and asked for an invite to the group. She claims that she replies to all e-mails and wondered whether it went to the spam file and is checking that now. I have always just called them and that has worked. The number is 909-798-4222. Hope this works for you. Bummer about your experience with them. Ram
— In Yahoo Canyons Group, “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! > I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. > I found a Rep who did manage a short reply after I asked where to purchase canyoneers. > But now nothing. > Is it to much to ask a company to stand by its products! > It appears that I have nowhere else to turn. > SHAME ON YOU FIVE TEN – and your poor customer service. >
Gordon
You might take a look at Inov-8. They’ve got lightweight, flexible, quick-draining models with sticky rubber. They have a couple of different lasts, tend to run narrow, but stretch reasonably well to fit wider feet. I have no idea how well they would hold up to canyon abuse. I’ve heard good things about their customer service, but haven’t dealt with them.
I’m considering trying a pair for canyons next year.
Gordon
— In Yahoo Canyons Group, “pete smith” wrote:
A while ago I posted asking peoples thoughts on Five Ten canyoneers and I got varied feedback. Not entirely happy with mine I decided to contact the company directly and got nothing in return. After taking five tickets from there contact window over two months received nothing, not a word! > I took it one step further – I asked a friend in the UK to try the same and you guessed it no show. > I found a Rep who did manage a short reply after I asked where to purchase canyoneers. > But now nothing. > Is it to much to ask a company to stand by its products! > It appears that I have nowhere else to turn. > SHAME ON YOU FIVE TEN – and your poor customer service. >